For those adjusting to the home office setup, maintaining your professionalism and a balanced lifestyle is paramount. Clients expect results, no matter your location. At the same time, it’s crucial to keep your work engagement from spilling over into your personal life, particularly when managing remote clients. Here are key strategies for freelancers and web designers looking to enhance their at-home client management and relationships.
1. Invest in High-Speed Internet
While office environments often provide fast internet, at home you’re the one footing the bill. As daunting as the costs for high-speed internet can be, remember that a swift connection translates into efficiency. Plus, strong internet isn’t just for entertainment; it’s vital for client Zoom meetings that keep your business running smoothly. Remember that your internet expenses may be tax-deductible based on the percentage used for work, offering some financial relief during tax season.
2. Establish Communication Hours
Minimize distractions by setting aside specific times each day to interact with clients and make sure to inform them of your schedule. Research from the University of California points out the negative impact frequent interruptions can have on work, such as increased stress and frustration. By scheduling client communications, you can focus better and keep your workload manageable. Also, ensure household members respect this time to avoid mishaps, similar to the infamous BBC interview interrupted by the interviewee’s children.
3. Enable Clients to Set Up Meetings Themselves
Independently handling client scheduling gives the impression of an organized operation. Employ scheduling software on your website to allow clients to book their own appointments effortlessly. A system that integrates with your calendar and video conferencing tools spares you from the legwork of planning and preparation. By introducing a self-scheduling system early on, clients will know how to reach you when necessary. Nonetheless, it’s important to keep a firm grip on the project timeline by scheduling critical milestone meetings in advance.
4. Opt for Client-friendly Video Conferencing Solutions
Engaging with clients face-to-face is still vital when working from home. Tools like Zoom or Google Meet are popular choices for their ease of use without requiring clients to download anything new. Zoom, which integrates with scheduling software like Calendly, allows for seamless meeting setups and even offers background customization options to keep your meetings professional or inject some light-hearted fun.
5. Communicate Through Appropriate Channels
There’s a plethora of communication options available ranging from email to Zoom, each fitting for different scenarios. Using the right medium is key to preventing clients from resorting to less preferred methods, like bombarding you with text messages. Each channel has its ideal use, for instance, email for non-urgent responses, video calls for presenting screen shares, and instant messaging for quick check-ins.
Working with remote clients doesn’t have to be trying. Regularly evaluating your client management methods and making incremental improvements can help you work more effectively and keep your clients content.
Featured image via Unsplash.
